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Dignity Labs
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Terms of Service

Dignity Labs — Base Terms

Effective Date: 11 February 2026 · Last Updated: 11 February 2026

These are the base terms for all Dignity Labs apps. Each app has its own addendum that forms part of these Terms:

Suracode App Addendum · Pocket Proof App Addendum

By using any Dignity Labs app, you agree to both these base terms and the relevant app addendum.

1. Introduction

These Terms of Service ("Terms") govern your use of mobile applications ("Apps") provided by Dignity Labs Ltd ("we", "us", "our", "the Company"). These Terms apply to all Dignity Labs apps. Each app also has an App Addendum that contains terms specific to that app. The App Addendum forms part of these Terms.

By downloading, installing, or using any of our Apps, you agree to be bound by these Terms and the relevant App Addendum. If you do not agree, do not use the App.

If there is any conflict between these base Terms and an App Addendum, the App Addendum prevails for that app.

2. About the Company

Dignity Labs Ltd
Company Number: 16954194
Registered in England and Wales

Registered Office:
167-169 Great Portland Street, 5th Floor
London, W1W 5PF

Email: admin@dignitylabs.co.uk
Website: https://dignitylabs.co.uk

3. Eligibility

3.1 Age Requirements

  • You must be at least 13 years old to use any Dignity Labs app
  • If you are between 13 and 18, you must have permission from a parent or guardian
  • Parents and guardians are responsible for any use by their children
  • We do not knowingly collect data from children under 13
  • If we discover a user is under 13, we will delete their data

We do not independently verify user age. Compliance with minimum age requirements is your sole responsibility.

3.2 Legal Capacity

By using any Dignity Labs app, you confirm that:

  • You are at least 13 years old
  • If under 18, you have parental or guardian consent
  • You have the legal capacity to enter into these Terms in your jurisdiction

4. Acceptable Use

4.1 General Permitted Use

You may use our Apps for their intended purposes as described in the relevant App Addendum. All use must be lawful, respectful of others, and in accordance with these Terms.

4.2 General Prohibited Use

You must NOT use any Dignity Labs app to:

  • Engage in any illegal activity
  • Harass, threaten, or harm others
  • Impersonate another person or misrepresent your identity
  • Attempt to gain unauthorised access to our systems
  • Reverse engineer, decompile, or disassemble the App
  • Use automated systems or bots to access the App
  • Circumvent any security features
  • Use the App for any commercial purpose without our consent
  • Distribute malware or harmful code

Additional prohibited uses may be set out in each App Addendum.

4.3 Consequences of Violation

Violation of these Terms may result in:

  • Termination of access to the App
  • Removal from shared groups or features
  • Legal action where appropriate

5. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy and the privacy addendum for the app you are using, which explain what data we collect, how we use and protect it, and your rights.

The Privacy Policy is incorporated into these Terms by reference.

Company-wide commitments:

  • We do not sell your data
  • We do not use your data for advertising
  • We do not use your data to train AI models
  • We collect the minimum data necessary for each app to function
  • We design for privacy by default

6. Intellectual Property

6.1 Our Rights

Each App, including its code, design, graphics, logos, and content, is owned by Dignity Labs Ltd and protected by copyright and other intellectual property laws.

6.2 Your Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial purposes, subject to these Terms and the relevant App Addendum.

6.3 Restrictions

You may not:

  • Copy, modify, or distribute the App
  • Create derivative works based on the App
  • Remove any copyright or proprietary notices
  • Use our brand names or logos without permission

7. Subscriptions and Payments

7.1 General

Each Dignity Labs app has its own free and paid tiers. The features, pricing, and subscription mechanics for each app are set out in the relevant App Addendum.

7.2 Payment Terms

These terms apply to all paid subscriptions across all Dignity Labs apps:

  • Subscriptions are billed through Apple App Store or Google Play Store
  • Prices are displayed in your local currency
  • Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period
  • Cancellation must be done through your app store account
  • No refunds for partial subscription periods, except as required by law

7.3 Subscription Recovery

Your subscription is linked to your Apple ID or Google account, not to a specific device. If you lose your device, delete the App, or switch phones, you can restore your subscription by signing in with the same account. Dignity Labs Ltd does not manage subscriptions directly — all billing, renewals, and cancellations are handled by Apple or Google.

7.4 Separate Subscriptions

Subscriptions are per-app. A subscription to one Dignity Labs app does not grant paid features in any other Dignity Labs app.

7.5 Price Changes

We may change subscription prices with 30 days' notice. Price changes do not affect current subscription periods.

8. Disclaimers

8.1 General

Each App is provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any App at any time. We are not liable for any interruption or loss of service.

8.2 Technical Limitations

Our Apps may be subject to technical limitations including:

  • Features that require an internet connection may not work offline
  • Push notifications depend on device settings and network conditions
  • Biometric authentication depends on your device capabilities
  • We cannot guarantee compatibility with all devices or operating systems

8.3 Third-Party Services

Our Apps may rely on third-party services (including but not limited to Supabase, Google, and Apple). We are not responsible for outages or failures of third-party services, changes to third-party terms or pricing, or data breaches at third-party providers (though we use encryption to protect your data where applicable).

App-specific disclaimers are set out in the relevant App Addendum and the Disclaimer.

9. Limitation of Liability

9.1 Exclusion of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGNITY LABS LTD AND ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, or business opportunities
  • Any losses arising from service interruptions
  • Any losses arising from reliance on any output, result, or feature of any App

Additional exclusions specific to each app are set out in the relevant App Addendum.

9.2 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF ANY APP SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £50, WHICHEVER IS GREATER.

9.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you are a consumer, some limitations may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Dignity Labs Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of any App
  • Your violation of these Terms or any App Addendum
  • Your violation of any third-party rights
  • Any content you submit through any App

Additional indemnification terms may be set out in each App Addendum.

11. Termination

11.1 By You

You may stop using any App at any time by deleting it from your device and cancelling any active subscription through your app store. App-specific termination steps (such as leaving groups or deleting data) are set out in the relevant App Addendum.

11.2 By Us

We may terminate or suspend your access to any App if you violate these Terms, we are required to do so by law, or we discontinue the App.

11.3 Effect of Termination

Upon termination, your licence to use the App ends immediately. You must delete the App from your devices. Sections that should survive termination (including limitation of liability and indemnification) will continue to apply. App-specific effects of termination are set out in the relevant App Addendum.

12. Regional Terms

Depending on your location, additional terms may apply:

12.1 United Kingdom

If you are a consumer in the United Kingdom, these Terms are subject to mandatory consumer protections under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects your statutory rights.

12.2 European Union

If you are a consumer in the European Union:

  • You have a 14-day right to withdraw from any paid subscription without giving a reason
  • You may exercise this right by contacting us at admin@dignitylabs.co.uk
  • This right expires 14 days after the day you subscribed
  • If you have already used premium features during the withdrawal period, you may be charged a proportionate amount
  • You may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

In accordance with the Digital Services Act (Regulation (EU) 2022/2065), Dignity Labs Ltd does not engage in targeted advertising, does not deploy recommender systems, and does not process personal data for profiling purposes. Contact details for DSA-related enquiries: admin@dignitylabs.co.uk.

12.3 United States

State Privacy Laws: Residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and any other US state with applicable consumer privacy legislation have the right to know what personal information we collect, request deletion, and opt out of sale of personal information. We do not sell personal information. See our Privacy Policy for details. To exercise any state privacy right, contact admin@dignitylabs.co.uk.

12.4 Australia

If you are a consumer in Australia, nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law. Our liability for breach of a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied. The limitation of liability in Section 9 is subject to your consumer rights under Australian Consumer Law.

12.5 Canada

If you are a consumer in Canada, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact admin@dignitylabs.co.uk.

12.6 Other Jurisdictions

Our Apps are intended for use in the United Kingdom, European Union/EEA, United States, Australia, and Canada. If you access any App from any other jurisdiction, you do so at your own initiative and are solely responsible for compliance with local laws. If any provision of these Terms is unenforceable in your jurisdiction, it shall be modified to the minimum extent necessary to be enforceable, and the remaining provisions shall continue in full force and effect. Nothing in these Terms overrides any mandatory consumer protection afforded to you by the laws of your country of residence.

13. Changes to Terms

We may update these Terms from time to time. When we do:

  1. We will update the "Last Updated" date
  2. For material changes, we will notify you via the relevant App or email
  3. Continued use after changes constitutes acceptance
  4. If you do not agree with changes, you must stop using the App

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this section overrides mandatory consumer protection rights that apply in your country of residence.

14.3 Consumer Disputes

If you are a consumer in the EU, you may also be entitled to use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

14.4 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us at admin@dignitylabs.co.uk to attempt to resolve any disputes informally.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the relevant App Addendum, Privacy Policy, and any other policies referenced herein, constitute the entire agreement between you and Dignity Labs Ltd regarding the relevant App.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

15.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor.

15.5 No Third-Party Rights

These Terms do not create any rights for third parties, except as expressly stated.

15.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or internet and power outages.

16. Open Source Licences

Our Apps may include open-source software components. These components are subject to their own licence terms, which are available within each App or upon request.

17. Contact Us

For questions about these Terms:

Dignity Labs Ltd
Company Number: 16954194
Registered in England and Wales

167-169 Great Portland Street, 5th Floor
London, W1W 5PF